we are committed to providing you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund policy below:
Returns
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Timeframe: You have [number of days, e.g., 30 days] from the date of purchase to return an item for a refund or exchange.
- Non-returnable Items: Certain items are exempt from being returned, such as perishable goods, custom products, and gift cards. Please refer to the product description for specific details.
Process
- Initiating a Return: To initiate a return, please contact our customer service team at globalprintpro@gmail.com with your order number and details about the product you wish to return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
- Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approval: If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within 7-10 business days, depending on your payment provider’s policies.
- Partial Refunds: In certain situations, only partial refunds may be granted (if applicable), such as items not in their original condition, damaged, or missing parts for reasons not due to our error.
Exchanges
If you need to exchange an item for a different size, color, or product, please contact us at globalprintpro@gmail.com We will guide you through the process and ensure you receive the correct item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at globalprintpro@gmail.com with details and, if possible, photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.
Sale Items
Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Us
If you have any questions about our refund policy, please contact us at:
- Email: globalprintpro@gmail.com
- Phone: 1833-522-3370